After the recent incident where a woman was helped by the Railway staff after the help tweet; Pankaj Jain on being said by a friend, requested a wheel chair assistance and the train to be delayed for 10 minutes at Merta road station instead of 3 minutes as his father is elderly and paralyzed.
@DRMJodhpurNWR@GMNWRailway@RailMinIndiaI m traveling with my dad who is a paralysis patient. Need an assistance. @dr_asr
— Pankaj Jain (@pankajjain86) November 28, 2015
He heard back within minutes of hs request
@pankajjain86@DRMJodhpurNWR@GMNWRailway@dr_asr@sureshpprabhu Please send PNR or coach number
— Ministry of Railways (@RailMinIndia) November 28, 2015
When he reached the station the next day, he saw that station master and railway staff were standing with a wheel chair and cooperated with him providing assistance.
@RailMinIndia in this Cold weather the station master wit staff were waiting for us on platform @DRMJodhpurNWR@GMNWRailway@sureshpprabhu
— Pankaj Jain (@pankajjain86) November 29, 2015
Now this is the change we all wanted to see; A truly great initiative by the Indian Railways and you all deserve a bow for making the journey wonderful, comfortable, safer and kudos for bringing smiles and hope for everyone who travel by trains.
By: Archa Dave
